Refund policy

Last Updated: August 21, 2026

At Nicky Madison we want you to be pleased with what arrives. If for any reason you are not, returning it is simple and free of hassle.

Order Cancellations

You can cancel your order within 24 hours of placing it by emailing info@nickymadison.com with your order number in the message. After that window we cannot guarantee cancellation, since your order may already be in processing. Once an order has been dispatched it can no longer be cancelled, but you are welcome to return the item after it arrives under the terms below.

30 Day Easy Returns

You have 30 days from the day your order arrives to start a return. To qualify, items must be:

  • Unused
  • In their original condition
  • Returned with their original packaging, tags, and accessories

Our support team will walk you through every step. Restocking Fee: $0. We do not charge restocking fees.

Return Policy Overview

  • Return Window: 30 days from the day your order arrives
  • Condition: unused and in original condition with all packaging, tags, and accessories
  • Easy Returns: our support team guides you through the process
  • Restocking Fee: none

Return Costs

Defective or Incorrect Products. There is no cost to you if the item is wrong, arrived damaged by the carrier, or is defective in any way.

Change of Mind. If you ordered the wrong item, it does not fit, or you simply no longer want it, you are responsible for the actual return shipping cost. Original shipping charges are not refundable.

How to Return an Item

  1. Contact Us. Email info@nickymadison.com with your order number and the reason for the return.
  2. Pack Your Item. Repack it securely in its original packaging with all accessories, tags, and documents included.
  3. Send It Back. Ship the return using the instructions in your return authorization email, with the carrier or method recommended there.

Refund Process

  • Inspection: once your return reaches us we inspect the item to confirm it meets our return criteria.
  • Refund Timing: after approval your refund is processed. Please allow up to 7 business days for it to be initiated to your original payment method, depending on your bank or payment provider.

Exchanges

We are happy to exchange. If you would like a different size, colour, or product, email info@nickymadison.com and we will arrange it quickly.

Order Not Delivered

If your order has not arrived within the expected delivery window, email info@nickymadison.com with your order number. We will open an investigation with the carrier. If the package is confirmed lost we will issue a full refund to your original payment method or send a replacement at no extra cost to you.

Non-Returnable Items

For hygiene and safety reasons a small number of items cannot be returned. Any such product is clearly marked as non-returnable on its product page.

Changes to This Policy

We reserve the right to update this Return and Refund Policy at any time. Any change will appear on this page with a revised Last Updated date. We encourage you to review it periodically. Continuing to use our website after a change means you accept the updated policy.

Questions?

Visit our FAQ page or contact our customer service team and we will help.

Contact Information

Store Name: Nicky Madison
Store Address: 513 Bowman Road, Charlotte North Carolina 28217, United States
Store Email: info@nickymadison.com
Store Phone: +16314905772
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.